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Terms and Conditions
By scheduling a one time or recurring service with LesleyLola Cleaning Service LLC, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:
LesleyLola Cleaning Service LLC Promises to Provide Quality Service by:
- Providing a professional cleaning service that is licensed, bonded, and insured.
In Order to Provide You with the Best Possible Service; Please…
- Make your home accessible.
- By providing a key, unique door code or lockbox code or be home to let us in.
- Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.
- Additionally, you agree to hold harmless and/or release from liability LesleyLola Cleaning Service LLC from all liability relating to any failure of the alarm or not arming the alarm properly.
- Allow for full access to the home. It is recommended that the residents aren’t present. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time. Any additional time accrued by our team will be charged at our current hourly rate of $75/hour cleaning and $100/hour for decluttering/organizing in fifteen-minute increments.
- Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time because your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.
- We are not equipped to clean and will NOT clean bug infestations, animal droppings, bodily fluids, human feces or extensive grease or fire damage.
- If our staff does not feel safe in a home or environment, they will leave.
- PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning or decluttering/organizing appointment.
- We offer decluttering & organizing services. But those services will only be rendered when specifically booked and paid for.
- Please let us know at least 24 hours before your appointment if you must cancel or reschedule.
- Exceptions may be made for emergencies and/or illness. Frequent cancellations, even for an emergency or illness, may be charged a $75 cancellation fee.
- LesleyLola Cleaning Service LLC reserves the right to make these determinations on a case-by-case basis.
- For all company-initiated schedule changes due to holidays, company vacations or extreme weather conditions, we will make every attempt to reschedule as close to your scheduled cleaning date as possible.
BREAKAGE AND DAMAGE POLICY
- We will not clean windows that are cracked. If you book a window cleaning service and there are cracked windows, they will not be cleaned.
- We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.
- Damage must be reported to our office staff by phone or email within 1 business day of service or LesleyLola Cleaning Service may not be held liable.
- LesleyLola Cleaning Service LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Other Information
To meet your needs and to ensure your satisfaction, LesleyLola Cleaning Service LLC reserves the option to reevaluate rates at any time.
- If you request changes to your service after receiving your original estimate, additional charges may be billed, or a new estimate may be required.
- Due to exposed liability, we cannot care for pets, plants, or children.
- Please put all pets away. We do not clean around pets. If we arrive to clean and your pet cannot be put away, we will not stay to clean, and you will be charged a $75 cancellation fee.
Payment Options and Policies
- CASH, VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER are all acceptable forms of payment. We do not accept CashApp or Venmo.
- Payment is due on or before the day of service before we arrive. Failure to make payment before your cleaning start time will result in a cancelation.
Pictures of Before and After Work
We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion purposes. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning.
Non-Solicitation of LesleyLola Cleaning Service LLC Employees
When entering into an agreement for services with LesleyLola Cleaning Service LLC you agree not to solicit for hire any staff member introduced to you by LesleyLola Cleaning Service LLC for any cleaning related services.
Arrival Grace Period
Please allow a 30-minute grace period for our arrival, as we are traveling from client to client.
